Top White Papers and Webcasts

  • Featuring Guest Speaker Art Schoeller, VP and Principal Analyst, Forrester Wednesday, September 27, 2017 - North America and Latin America Thursday, September 28, 2017 - Europe and Asia-Pacific It is critical for large companies to address contact center interaction management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the "wait-and-see" option is becoming less viable, especially as the focus on customer experience (CX) and digital …

  • One of the great advantages of Unified Communications (UC) is that it breaks down barriers to collaboration. Tools like instant messaging, presence management, mobility solutions, web and video conferencing, desktop sharing, and unified messaging have been proven to open the doors to business-transforming productivity and efficiency. But as with most technological advances, UC comes with challenges. Read this white paper to learn how Unified Communications as a Service (UCaaS) can address concerns such as …