There's a global revolution underway. Business executives are no longer satisfied with the long waiting periods, high costs and questionable quality of data-driven decision support being developed on their behalf. Taking matters into their own hands, leaders are embracing a more distributed model, where end-users can take control of their own analytics, modeling, visualization and decision making. This paper outlines the benefits of a distributed model, and includes insights and case studies from leading …

Your Service Desk System, On Its Own, Is No Longer Up To The Task! Major incidents can send carefully choreographed service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the appropriate people fast. Check out the Survival Guide and begin bringing order to chaos by learning the 5 essentials of service desk communication: Rapid Engagement Intelligent Responses Multi-Modal Support Integration with …