Top White Papers and Webcasts

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …

  • While digital transformation gives companies a way to harness all people, processes, and technologies to improve operations and drive growth, the challenge lies in establishing the framework in which transformation takes place. Organizations must build on a strong foundation of data and information-sharing across systems, departments, and organizations to accelerate business. However, organizations can't ignore the data governance and data cleansing requirements that ensure the information driving digital …