Top White Papers and Webcasts

  • Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.

  • Within your organization, there are probably multiple, sometimes disparate definitions of what unified communications and collaboration (UC&C) means. But for our purposes, UC&C is a common platform for communications, both internally and externally, within an enterprise organization. The components included in any UC&C solution –– voice, IM, video, etc. –– vary from organization to organization. UC&C brings all those communication lines together into a seamless integration for the end …