Top White Papers and Webcasts

  • The five architectural principles guiding the development of a next generation data center are provided in this paper, describing key market influences leading a fundamental enterprise IT transformation.

  • A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment Total cost of ownership (TCO) is a major consideration for organizations evaluating the pros and cons of cloud-based contact center infrastructure deployment versus an on-premise solution. According to this report, for a 50-seat contact center the average cloud platform costs approximately $150,000 less in year 1 and up to $300,000 by year 5. This Ovum report also discusses: Which deployment model is right for small, midsize, …