Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.
For many of us, the term ''smart city'' conjures up images of sensors collecting data about everything from traffic patterns to energy use. It's common for government leaders to think, ''That's not for us. We're not there yet.'' But if your organization is collecting data of any kind, you are in a position to use that data to create a smarter city for your citizens.