Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.
The formula for achieving business success in today's always-on, always-evolving business environment begins and ends with innovation. It's a prerequisite for staying ahead of the competition and customer needs. Despite this reality, delivering on innovation remains a challenge. Read this brief for six signs of innovation to determine where innovation ranks as a priority for your organization and tips to secure executive management support of IT's role in advancing the innovation agenda.