Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.
Written by Jill Dyche and Kimbery Nevala, 10 Mistakes to Avoid When Launching your Data Governance Program lays out a comprehensive list of issues that can trip up an organization as it gets started with DG. Learn how to use good judgment and sound decision making to sidestep these common issues.