Top White Papers and Webcasts

  • Live Event Date: May 31, 2018 @ 1:00 p.m. ET / 10:00 a.m. PT Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Attend this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are …

  • Planning a Windows 10 migration? There are unique opportunities to optimize IT service support during your migration. This guide shows how to use SteelCentral Aternity End User Experience Monitoring in a continuous improvement best practice process to ensure success. In it, you’ll learn how to: Discover every local, cloud, or mobile app actually in use in your enterprise, to fight “Shadow IT” and migrate only the apps that matter Ensure end user experience on Windows 10 devices is as …