Top White Papers and Webcasts

  • In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else's hands. Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. That number will rise to more than 25% by 2019, representing one of the fastest adoption rates of a new technology in the history of contact centers. This Ovum TCO report highlights recommendations for …

  • Cybercriminals can be certain about a few things. Most companies store their important data on their networks. Patents, innovative designs, customer information, and confidential data — it's all there. Intellectual property is highly valuable, making it the number one thing cybercriminals target. Many companies don't understand the latest security practices and don't install the latest patches on their security products, leaving an open door for cybercriminals to steal what matters most. You …