Top White Papers and Webcasts

  • A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment Total cost of ownership (TCO) is a major consideration for organizations evaluating the pros and cons of cloud-based contact center infrastructure deployment versus an on-premise solution. According to this report, for a 50-seat contact center the average cloud platform costs approximately $150,000 less in year 1 and up to $300,000 by year 5. This Ovum report also discusses: Which deployment model is right for small, midsize, …

  • It's easy to focus on the skills and responsibilities a potential job candidate can fulfill, but you'll never find someone who checks off all the boxes on your wish list. So how do you add great people to your tech team? In our report, "You don't need to hire a unicorn," we discuss: The characteristics you should look for when hiring Skills that can be learned over time How to transform new employees into star team members