For businesses large and small, relying on a cloud–based collaboration and productivity suite such as Microsoft Office 365 is becoming the norm. If you are looking to enhance productivity in your organization using Office 365, here are 10 things to look at, including the value that Navisite can provide as your managed services provider.
In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else's hands.
Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. That number will rise to more than 25% by 2019, representing one of the fastest adoption rates of a new technology in the history of contact centers.
This Ovum TCO report highlights recommendations for …