Top White Papers and Webcasts

  • As the market's enthusiasm for modern big data architecture continues, the promise of the data lake continues to elude many. Mainstream production implementations in industries as varied as retail, health, and financial services are becoming more and more common. To ensure that a data lake implementation is a strategic core component of a modern big data architecture, enterprise organizations must be sure their data lake implementation meets enterprise service level agreement for scalability, performance, …

  • In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else's hands. Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. That number will rise to more than 25% by 2019, representing one of the fastest adoption rates of a new technology in the history of contact centers. This Ovum TCO report highlights recommendations for …