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Linux Support Services: Page 3

December 9, 1999
By

Dan Orzech






(Page 3 of 3)


A Sampling of Linux Support

Caldera Systems, Inc.
Orem, Utah
www.calderasystems.com
888-GO-Linux (888-465-4689)

* Installation Support

  • 90 days or 5 incidents (whichever comes first) of e-mail support included with purchase.

    * E-mail Support

  • Unlimited e-mail support. E-mail must come from one contact at your company.
  • 24-hour response time.
  • One Year: $495 per System.

    * Hourly Telephone Support

  • Billed in half-hour increments.
  • $100 Per Hour.

    * One-Time Incident Call

  • One hour response.
  • $150 per incident.

    * Per Incident Support - Call Packs

  • One-hour response.
  • 8 a.m. to 9 p.m. EST phone coverage.
  • 24 x 7 x 365 add on available.
  • 5-Incident Pack $625.
  • 10-Incident Pack $1,000.
  • 20-Incident Pack $1,500.

    * Enhanced Support - Unlimited Telephone Support

  • 8 a.m. to 9 p.m. EST phone coverage.
  • Six-hour response. (Caldera says that current response time averages below two hours).
  • Upgrade to one hour response available.
  • 24 x 7 x 365 upgrade options available.
  • One Year: $950 per System.
  • Two Years: $1,699 per System.


    Corel Corp.
    Ottawa, Ontario, Canada
    www.corel.com
    800-772-6735

    * Installation Support

  • Standard distribution: 30 days of email support included with purchase.
  • Deluxe distribution: 30 days of phone and email support included with purchase.

    * Per Incident Support - Phone

  • One incident: $50.
  • Five incident pack: $235.
  • Advanced support (code or application development), per incident: $150.

    * Per Incident Support - Email

  • One incident: $30.
  • Five incident pack: $125.
  • Advanced support (code or application development), per incident: $100.


    Linuxcare, Inc.
    San Francisco, CA
    www.linuxcare.com
    888-LIN-GURU (888-546-4878)

    * Hourly $150/hour. Half-hour minimum. * Silver: 7am-5pm, PST. Optional remote administration. $50,000. * Gold: 5am-7pm, PST. Optional remote administration. $65,000. * Platinum: 5am-7pm, PST. Includes remote administration. $85,000. * Platinum: 24 X 7. Includes remote administration. $105,000.


    Red Hat, Inc.
    Durham, North Carolina
    www.redhat.com/apps/support
    888-REDHAT1 (888-733-4281)
    919-547-0012

    * Installation support

  • 30 days of phone support, 90 days of online support included with purchase.

    * Per Incident support

  • Available per incident for $225, or in packs of 5, 10 or 20 calls. A pack of 20 incidents is $3,499.

    * Enterprise Support Program

  • Silver: unlimited phone support M-F, 9 am-9 pm Eastern Time for up to 10 systems. $35,000/year.
  • Gold: Includes Red Hat Certified Engineer training for one person. $45,000/year.
  • Platinum: unlimited phone support 24X7, for any number of systems. Includes Red Hat Certified Engineer training for two people. $55,000/year.

    * Developer Support Program

  • Puts applications developers in contact directly with Red Hat Linux developers. $250/hour.

    * Red Hat Onsite - Onsite support, systems administration and consulting is available.



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