A Sampling of Linux Support Caldera Systems, Inc.
Orem, Utah www.calderasystems.com
* Installation Support90 days or 5 incidents (whichever comes first) of e-mail support included with purchase.
* E-mail Support Unlimited e-mail support. E-mail must come from one contact at your company. 24-hour response time. One Year: $495 per System.
* Hourly Telephone Support Billed in half-hour increments. $100 Per Hour.
* One-Time Incident Call One hour response. $150 per incident.
* Per Incident Support - Call Packs One-hour response. 8 a.m. to 9 p.m. EST phone coverage. 24 x 7 x 365 add on available. 5-Incident Pack $625. 10-Incident Pack $1,000. 20-Incident Pack $1,500.
* Enhanced Support - Unlimited Telephone Support 8 a.m. to 9 p.m. EST phone coverage. Six-hour response. (Caldera says that current response time averages below two hours). Upgrade to one hour response available. 24 x 7 x 365 upgrade options available. One Year: $950 per System. Two Years: $1,699 per System.
Ottawa, Ontario, Canada
* Installation Support Standard distribution: 30 days of email support included with purchase. Deluxe distribution: 30 days of phone and email support included with purchase.
* Per Incident Support - Phone One incident: $50. Five incident pack: $235. Advanced support (code or application development), per incident: $150.
* Per Incident Support - Email One incident: $30. Five incident pack: $125. Advanced support (code or application development), per incident: $100.
San Francisco, CA
* Hourly $150/hour. Half-hour minimum. * Silver: 7am-5pm, PST. Optional remote administration. $50,000. * Gold: 5am-7pm, PST. Optional remote administration. $65,000. * Platinum: 5am-7pm, PST. Includes remote administration. $85,000. * Platinum: 24 X 7. Includes remote administration. $105,000.
Red Hat, Inc.
Durham, North Carolina
* Installation support 30 days of phone support, 90 days of online support included with purchase.
* Per Incident support Available per incident for $225, or in packs of 5, 10 or 20 calls. A pack of 20 incidents is $3,499.
* Enterprise Support Program Silver: unlimited phone support M-F, 9 am-9 pm Eastern Time for up to 10 systems. $35,000/year. Gold: Includes Red Hat Certified Engineer training for one person. $45,000/year. Platinum: unlimited phone support 24X7, for any number of systems. Includes Red Hat Certified Engineer training for two people. $55,000/year.
* Developer Support Program Puts applications developers in contact directly with Red Hat Linux developers. $250/hour.
* Red Hat Onsite - Onsite support, systems administration and consulting is available.