Gartner: According to Gartner, China and India remain the best options for companies looking to outsource operations, but other countries in the Asia Pacific region are gaining ground.
Countries such as Malaysia, the Philippines and Vietnam have continued to strengthen their position against leading alternatives, while Indonesia has entered the top 10 for the first time, said Jim Longwood, research vice president at Gartner. Some of these countries have invested considerably and leveraged increased demand for lower-cost services. The global financial crisis forced many organizations to place a greater emphasis on cost optimization.
The top ten list includes the following: