IDC Survey Finds Broad Satisfaction with Software Support Services Offered by Large Enterprise Application Vendors

In a new customer satisfaction survey, HP ranks first, followed by Microsoft, Oracle, SAP and IBM.

IDC: In a recent survey, 1,000 worldwide IT pros said that they were largely satisfied with the support services offered by the five biggest enterprise application vendors.

"The reality is that the majority of an enterprise's experience with a software solution will occur after the implementation is complete and, given the complexities of enterprise software, typically lasts for five to ten years," said Elaina Stergiades, IDC senior research analyst. "As a result, software support services should be a key consideration when enterprises are evaluating software for mission-critical processes."

Respondents ranked HP's support highest in the survey, followed by Microsoft, Oracle, SAP and IBM.

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