Time: 25 minutes
Windows 2000 Professional Certification Exam for Executives: Leadership Skills
This section of the exam tests the effectiveness of your leadership. Many times in your tenure, you will be called upon to achieve a particular objective. For instance, you may need to compel your entire organization to upgrade their workstations. How "efficiently" you accomplish this task (was it done on a weekend with little impact on productivity, and was the target ROI achieved?) is less important than how "effectively" you accomplished this (i.e., did they carry out your orders?).
Complete the exercise and associated questions in the section, selecting the best answer from the choices as quickly and accurately as you can. If you do not know the answer, move on. You have 25 minutes to complete this section. BEGIN NOW.
Exercise: Question 1:
Discretely lean over toward your AA and ask him or her to bring you a coffee--lots of cream, lots of sugar.
Did your AA dutifully bring your coffee?
(B) Yes, but he or she casually reminded me of their Microsoft Office certificate from the local community college, implying "beverage server" was not part of that
(C) Yes, but in a Styrofoam cup, which I absolutely hate!
(D) No, I got no coffee, but I was
offered a Velamint with some purse lint on it. Question 2:
If your AA *did* dutifully bring you coffee
(A) Was it to your liking, as it should be?
(B) Did it have too much cream or too much sugar?
(C) Was it cold?
(D) Was it otherwise not to your preference, containing, for example, saccharin instead of aspartame or Coffeemate rather than cream?
STOP HERE. YOU MAY NOT GO BACK TO PREVIOUS SECTIONS OR LOOK AHEAD. FINISH YOUR COFFEE (IF ONE WAS BROUGHT TO YOU) AND WAIT FOR THE PROCTOR'S INSTRUCTIONS. Answer Key and Test Strategy:
This section's objective is to determine the level of unflinching loyalty you command over your subordinates. Because the success of a Win2K rollout (indeed, any project) depends highly on your authority to compel users to upgrade and your ability to wield that influence, many CEOs apportion a higher significance to this section than does the certification organization, which considers it only 15% of your overall exam score. Thus, you cannot afford to score poorly on this section. The correct answer, then, for both questions is (A), even if it means you have to wince while sipping your coffee. To imply your subordinates are anything less than efficient loyalists can be tantamount to career suicide. You score this section yourself, though the proctor is instructed to look for erasures, which might suggest a level of impropriety on your part.