Lessons From a Business Intelligence Software Breakdown: Page 2

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• Everyone knows managing data quality is tough, but typically the task is underestimated. Validating and testing data was “extremely hard,” she adds.

• I’ve been hearing IT executives lament about the inadequate amount of change management they included in their implementation plans since they implemented ERP systems to avoid the Y2K scare 10 years ago. Conant says there is still a substantial change management task ahead at Beckman. Taking custom developed reports away from the users that developed them and replacing them with flexible, pre-built reports that are centrally developed is on her plate for this year.

As others have noted, selling the best practices of the pre-built apps is one way of persuading managers to accept the new way of life. Top executives will support this effort because it gives them the opportunity to implement strategy and execution throughout the enterprise.

Other experts offer other cautions about pre-built business intelligence analytics:

• Pre-built apps makes sense for support functions, notes Christian Kirschniak, Global SAP Solutions Leader, Business Intelligence Solutions, HP. Enterprises need to differentiate their core capabilities and shouldn’t consider a generic approach for those processes. HR or IT is not a core competency, so pre-built analytics makes sense in those areas, he added.

• “If analytical packaged apps don’t start with a basic architecture for exploring data, [nor a] a preconceived mix of fixed tables and schema with a presumed approach to reporting, then you’ll run into expensive customizations,” warns Dyke Hensen, Senior Vice President, Product Strategy of PivotLink.

And Dyke should know, his 20-plus years in the Business Intelligence software business includes stints at pre-built analytics firms such as SPSS, Hyperion and Arbor.

The bottom line on pre built analytics: They deliver less than you hope but are usually better than starting from scratch.


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Tags: business intelligence, BI software, business intelligence software, BI, business analytics


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