Gartner's Top Nine Cloud Contract Terms to Mitigate Risk

Recent cloud outages have many organizations worried, but they may be able to protect themselves with certain contract terms.

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May 20, 2011
By

Datamation.com Staff

ComputerWeekly: Recent highly publicized outages at Amazon, Microsoft and others has some enterprises more worried about the risk of using cloud computing services. A new Gartner report says that organizations can help mitigate that risk by making sure their contracts with cloud providers include certain key provisions. They include the following:

Uptime guarantees
Service-level agreement (SLA) penalties
SLA penalty exclusions
Security
Business continuity and disaster recovery
Data privacy conditions
Suspension of service
Termination
Liability

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