I was scouring the Web yesterday for new blogs to add to my RSS list, and I came across an interesting post courtesy of David Gee, the head of worldwide marketing for HP's management software business.
Gee wrote the post "
Why should India care about compliance" back in August (these IT executives aren't paid to blog like some of us), but it makes you think.
You sit at home in almost any country, and call your airline, bank, insurance company, software and hardware support or local utility company — chances are the call will be handled in India. Now, here's where compliance becomes mission critical. Your personal information — address, phone number, medical history, credit history and so on is visible and accessible to the call center employee. Attrition rates in these centers tend to be as high as 80% per year.
Given how most corporations are sensitive to
disclosing the location of their call centers, you can imagine the uproar if word got out about the turnover rates in faraway lands.
Gee correctly points out that software to help with compliance issues, including identity management and provisioning technology, is becoming more widely adopted, and he's also correct when he says that enterprises who address the issue will do much better than those that don't.
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