Case Study: IM Connects Customers, Suppliers
By David Haskin | Article Published July 17, 2003
One company's deployment of instant messaging does more than enable employees to chat. It connects them directly to their clients and partners. Fourth in a back-to-basics series on enterprise IM for IT decision-makers.
Thinking the Unthinkable: Switching from MS Office
By David Haskin | Article Published May 28, 2003
The bandwagon is hardly speeding out of control, but some IT managers are considering leaving Microsoft Office behind.
Moore's Law: True, But Irrelevant?
By David Haskin | Article Published May 16, 2003
Moore's Law, which states that the power of microprocessors will double roughly every 18 months, has been a constant in the technology industry since 1965. But is Moore's Law still relevant when IT shops consider when and whether to replace desktop PCs?
Enterprise Applications Product of the Year -- SAP CRM 3.0
By David Haskin | Article Published May 12, 2003
The selection of SAP's CRM 3.0 as the enterprise application product of the year is a testament both to changing times and to how far SAP has brought the product in a relatively short time.
Public Hotspots and the Enterprise: Ready for Prime Time?
By David Haskin | Article Published March 17, 2003
Public wireless 'hotspots' can be invaluable for connecting mobile and remote employees to both the Internet and to enterprise resources. But there still aren't enough of them and it's not clear when there will be.
Lessons Learned From an Email Meltdown
By David Haskin | Article Published February 25, 2003
A severe e-mail outage at one of America's premier universities taught IT personnel some hard lessons.
Years After Hype, 'Expert Systems' Paying Off For Some
By David Haskin | Article Published January 16, 2003
Once touted as the wave of the future, 'expert systems' can help enterprises be more productive -- if you have time, money and patience.
Remote Wireless Data: Is It Time Yet?
By David Haskin | Article Published December 31, 2002
Wireless data was overhyped and then ignored by enterprises. Now, convincing ROIs are starting to emerge. Should your company reconsider?
Monitoring Employee Internet Use: Is It Bad Business?
By David Haskin | Article Published December 6, 2002
Many employers monitor employee use of the Internet. A privacy advocate says that is an ineffective business decision.
Extranets: Forgotten, But Hardly Gone
By David Haskin | Article Published October 30, 2002
Sometimes, the 'next big thing' disappears from the spotlight only to quietly emerge as a widely adopted fact of life. That describes the rise of extranets in the enterprise since the mid-'90s.
Choosing The Best Method For Employee Tech Training
By David Haskin | Article Published September 20, 2002
Generals don't send troops into battle without training. Similarly, it is perilous for enterprises to roll out new applications without teaching employees how to use them.
Making Training In The Enterprise Pay Off
By David Haskin | Article Published August 28, 2002
Even the most sophisticated new hardware and applications won't benefit the enterprise if employees don't use them. The often overlooked answer is training. Here are some tips on how to determine when training is appropriate and how to make it work.
Bluetooth vs. 80211: The Bogus Showdown
By David Haskin | Article Published March 29, 2002
While often portrayed as being locked in a battle to the death, these two wireless technologies actually are complementary, according to a new vendor white paper.
Case Study: WatchGuard VPN Ends Zinpro 'Nightmare'
By David Haskin | Article Published January 7, 2002
With employees spread around the globe, a maker of mineral supplements for livestock struggled with slow and insecure dial-up access to corporate data. Then it installed VPN software from WatchGuard Technologies.
Case Study: W-LAN Eases Burden For Nursing Home Caregivers
By David Haskin | Article Published November 13, 2001
Lowering costs, increasing productivity and improving service are the goals of most new technology deployments. For a Wisconsin-based nursing home management firm, a new W-LAN allows nurses to update charts as they make their rounds, giving them more time to care for patients.
Can Handhelds Improve Support? (Part 2)
By David Haskin | Article Published July 16, 2001
Could handhelds improve customer support while costing you less? Tips on how to evaluate whether wireless devices are right for your business, including potential expenses and savings.
Can Handhelds Improve Support?
By David Haskin | Article Published July 6, 2001
The Holy Grail of most IT support desks is to lower the average time of successful support calls. Depending on the nature of your organization, wireless handhelds connected to your back-end system can help. Two case studies show how.