|
Unlike Repairman, Maytag Web Customers No Longer Lonely By Beth Stackpole | Article Published August 31, 2001 Maytag's long-honed reputation for dependability was at stake when customers were waiting days for responses to even the simplest e-mails. So it turned to Kana Communications to repair its e-mail response system. Uncorking a Business Recovery, Part 2 By Beth Stackpole | Article Published May 22, 2001 With the help of data mining techniques, Louise's Trattorria discovers its customers are much more upscale than it had assumed, begins to tap their preferences, and climbs from bankruptcy. Uncorking a Business Recovery, Part 1 By Beth Stackpole | Article Published May 21, 2001 A struggling Italian restaurant chain sifts customer data with help from Gazelle Systems and serves up a turnaround. David vs. Goliath, Part II By Beth Stackpole | Article Published April 17, 2001 In the midst of a shaky market, evaluating an Internet Service Provider now takes more effort and consideration on the part of small and mid-size companies. If you don't take the time, you could end up in the dark. David vs. Goliath, Part I By Beth Stackpole | Article Published April 16, 2001 For small and mid-size businesses, choosing the right internet service provider has become more complicated amid all the hype, and now, hysteria over market consolidation. While smaller ISPs tend to provide more personalized service and attractive pricing, many are suffering financial woes. Calling all companies By Beth Stackpole | Article Published August 1, 2000 Enterprisewide unified messaging helps control message overload and improves response time by retrieving voice mail, e-mail, and faxes from one inbox. Giving competitors the boot By Beth Stackpole | Article Published November 1, 1999 In the age of real-time commerce, Web-based tools provide provide improved supply chain efficiencies that help companies such as Timberland and Lucent stomp the competition. Great data, less fussing By Beth Stackpole | Article Published September 1, 1999 Extraction, transformation, and loading tools help companies prepare data for warehousing and analysis. Rent an app and relax By Beth Stackpole | Article Published July 1, 1999 Leasing software from an applications service provider might be a comfortable fit for companies looking to save time and money implementing mission-critical apps. But don't get too cozy. This new model still has a few bed bugs. Vendor/customer partnerships are vital By Beth Stackpole | Article Published June 1, 1999 Purchasing enterprise applications is no small matter. Companies want a vendor that cares--one that not only understands its customers' businesses, but knows that technology and function matter, too. Commit to data warehouse success By Beth Stackpole | Article Published June 1, 1999 Don't let your data warehouse project fall short of its goal, work with a vendor willing to go the extra mile. |
