Wrapping Up and A Little Advice
Novell and Microsoft: The Vista Impact
Vista Expert: Why I Don't Like Vista
Desktop Battle: Windows vs. Mac vs. Linux
Fifty Fantastic Tech Freebies|
The best way to deal with a trust problem is simply to choose not to do business with companies you cant trust. And for everyone else, make sure trust is backed up with solid research into whether the company can actually execute. It amazes me how many people trust companies to provide solutions that the providing companies own IT organizations wont even deploy, and how few companies actually, for multi-million dollar deals, do any due diligence with companies who have been held up as reference customers.
If you are trying to deal with a trust problem, Open probably wont be much help. You want transparency and to get that you need a relationship with someone in the company who has a clue. This is as true of RedHat as it is of Microsoft, and lets be clear, sales and marketing departments are often not included in the has a clue group. You need a line manager and one that is high enough so that theyre actually in the decision loop surrounding the critical product or service you are depending on to work.
Using Microsoft as an example, and I used to survey for this extensively, there are a lot of CIOs that trust the company less than any other firm; there is a near equal number that trusts them more. The difference is the second group has relationships with the company that solves the transparency problem (by the way, not all executive relationships work, Im only saying that, for the companies who trust Microsoft, those relationships are working).
Ill close with this thought: if you cant fix a trust problem, its time to pick another executive relationship (it may surprise you to find out that some executives are empty suits, or worse, intentionally dishonest). This is particularly true if other firms arent having the same problem with your problem vendor. Or, at last resort, you need to pick another vendor and consider creating better criteria for selecting vendors in the first place.